There's a specific kind of dread that comes with standing water spreading across a Novato living room floor. We're built to shorten that window between the panic and the fix.
Call +1-844-578-1604
Crews staged inside Novato limits
Flat-rate quote before any equipment runs
IICRC-certified technicians on every truck
We run our Novato operation on IICRC-certified technicians and commercial-grade equipment, not a subcontractor list we pull from when the phone rings.
Our Novato dispatch desk is staffed around the clock by people, not an automated queue, which matters most at exactly the hour you're calling.
Ongoing training matters more to us than a certificate on the wall — drying standards and equipment change, and our crews train against the current standard, not the one from five years ago.
Not every water problem announces itself with a flooded floor. Most start quietly, and catching one of these signs early is usually the difference between a same-day fix and a much bigger repair.
A ring that reappears within weeks of a fresh coat of paint means the moisture source is still active, and it's usually a plumbing line, not a roof issue, especially near bathrooms.
A smell that gets stronger after rain is a strong hint that groundwater or a foundation crack is letting moisture in during wet weather.
A hollow sound from tile that used to sound solid usually means the mortar bed lost adhesion from sustained moisture underneath.
Catching a hidden leak through the water bill is far cheaper than waiting for it to surface as a flooded room.
Wallpaper that suddenly lifts at the seams after holding fine for years often signals a change in the humidity or moisture level inside that wall cavity.
Dark spotting around grout lines or window frames is frequently the first visible sign of a developing moisture problem.
Catching two or more of these signs at once usually means it's past time for a proper inspection.
We don't split Water Removal into separate vendors for extraction, drying, and repair — one crew stays accountable for the whole job, from the first wet-vac pass to the final coat of paint.
Every service below gets the same documentation standard, whether it's a single wet closet or a full commercial loss.
The first hour after a water loss decides how much of the structure is salvageable, which is why extraction is always the first truck-mount job, not an afterthought behind paperwork.
We don't call a structure dry based on a visual check — the moisture meter has the final say before equipment comes down.
Blackwater intrusions call for full PPE, controlled removal of porous materials that can't be sanitized, and hospital-grade disinfection before any reconstruction starts.
We treat the 48-hour mold window as a deadline for our own drying timeline, not a talking point.
Once moisture readings confirm the structure is dry, the same team that documented and dried the loss hands off directly into drywall, insulation, and flooring repair.
Specialized content cleaning often saves items that looked like a total loss at first glance, which keeps replacement costs off your claim.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
Dispatch gathers just enough detail to load the right equipment before the truck leaves the lot.
Moisture meters and thermal cameras trace exactly how far water has traveled, including inside walls and under flooring where it's invisible to the eye.
Standing water comes out first with commercial extraction equipment, then air movers and dehumidifiers go to work based on the readings just taken.
Final verification is where corners often get cut industry-wide; we treat it as mandatory.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
Licensing and insurance aren't paperwork we keep in a drawer; they're what let us stand behind the work if something doesn't go as planned.
Regionally staged trucks mean a crew often arrives before a national chain's call center finishes the intake questionnaire.
You get a written estimate before equipment turns on, not a surprise invoice after the fact.
If a drying target isn't hit on schedule, equipment stays on-site at no extra charge until the readings confirm it's dry.
If our readings don't hit a safe drying standard on schedule, equipment stays running at our cost until they do — that's the bar we hold ourselves to.
This isn't marketing copy — it's the actual checklist our crews sign off against before a job is marked complete.
Call +1-844-578-1604Our Novato service radius covers 94949 94945 94947 94998, with trucks positioned to reach any address quickly, not just the neighborhoods closest to a single office.
Coverage extends past the city core into the surrounding Novato suburbs, so an outlying address isn't treated as a second-tier call.
"I've dealt with contractors before who talk a big game and disappear. The crew here in Novato actually showed up on time and stayed in touch through the whole drying process."
Renee A., Novato"They found mold starting behind our baseboards before it spread and handled containment properly instead of painting over it like a previous company tried."
Owen D., Novato"The sewage backup in our basement bathroom got the full PPE-and-disinfection treatment, and they walked me through exactly why certain materials had to go."
Fatima J., Novato"Every cost question got a straight answer, even the awkward ones, which is more than I can say for the last two contractors I dealt with."
Lucas P., Novato"We had a slow leak for weeks without noticing, and thermal imaging found moisture in a spot we never would have checked ourselves."
Grace T., Novato"They sectioned off the wet area instead of shutting down the whole office during drying, which kept us operating almost normally."
Nathaniel W., Novato"A cracked supply line under our kitchen sink went unnoticed for days, and by the time we called, the subfloor was saturated. They only replaced what actually tested wet, not the whole floor."
Bianca H., Novato"Storm runoff got into our crawl space and the smell alone told us something was wrong. They found a failed vapor barrier and fixed the actual cause during the same visit."
Derek S., Novato"They found the actual source of the leak instead of just drying the surface damage, which saved us from the same problem happening again in a month."
Melissa C., Novato"Being out of town when it happened was stressful enough — having a crew that could work directly with our property manager made it manageable."
Victor N., Novato
